Retention Through Education

An impressive 86% of customers remain loyal to brands that offer thorough onboarding and continuous education.

Avoiding Churn

A cumbersome onboarding experience leads 74% of potential customers to switch to alternative solutions.

A significant 63% of customers view onboarding as pivotal in their decision to subscribe to a product.

At EngageLift, we understand these stakes. Our Customer Activation and Loyalty System (CALS) is designed to:

Craft intuitive experiences that captivate users from day one.

Deliver Seamless Onboarding

how can we help

Personalize Customer Journeys

Utilize strategic segmentation to cater to individual customer needs.

Anticipate challenges to maintain uninterrupted engagement.

First Impressions Matter

Provide Proactive Support

What You Gain When You Get Right

Boost Retention, Reduce Churn

Turn new customers into long-term advocates by ensuring they experience the value of your product from day one.

Streamline Customer Success Efforts

Save time and resources with a structured onboarding process that sets your customers—and your team—up for success.

By creating loyal customers, you unlock the full potential of upsells, renewals, and referrals to fuel your SaaS growth.

Drive Sustainable Revenue Growth

The SaaS Customer

What You’ll Get: Together, we’ll design onboarding experiences that feel personal and engaging. We’ll also set up clear strategies to keep your customers involved and excited about your product.

What You’ll Get: We’ll help you figure out exactly who your ideal customers are, group them into meaningful segments, and create a simple, actionable roadmap to set the stage for long-term success.

Foundation. Build a Solid Start

Activation. Keep Customers Coming Back

What You’ll Get: We’ll fine-tune your customer journey, create loyalty programs that actually work, and track important metrics so you can keep improving and growing.

Optimization. Make Retention Your Superpower

We’re With You Every Step of the Way

Think of us as your behind the scenes partner here to guide and support you on as you transform the way your customers experience your product.

faq

What kind of results can I expect from working with Engage Lift?

How much time will this take from my team?

s

You can expect more engaged customers, reduced churn, and a stronger foundation for long-term growth. While results depend on how quickly changes are implemented, we focus on delivering strategies that create measurable improvements right from the start.

We know your team is busy! That’s why we take the lead on heavy lifting—analyzing your processes, identifying quick wins, and creating clear, actionable plans. Your role will mostly involve sharing insights about your business and collaborating on key milestones.

How do I know if my SaaS is ready for customer activation?

If you have product-market fit and you’re getting signups but struggling to keep users engaged or reduce churn, you’re ready! Activation bridges the gap between acquiring customers and keeping them loyal. It helps you turn users into advocates by ensuring they see the value of your product early and stay connected for the long term.

Why should I focus on customer activation instead of just acquiring new customers?

Acquiring new customers is important, but activation is the key to keeping them around. Activated customers are more likely to stay loyal, recommend your product, and even upgrade over time.

Will this help me grow my ARR faster?

Absolutely! Retention is one of the biggest drivers of growth. Activated, happy customers stick around, upgrade, and even recommend your product to others.

What is the CALS Framework and how does it apply to my business?

The CALS Framework (Customer Activation and Loyalty System) helps SaaS businesses turn new users into loyal customers by focusing on activation, engagement, and retention. It’s tailored to your unique needs to reduce churn, boost engagement, and build lasting customer relationships.

Reduce churn & increase retention by optimizing your saas onboarding

Did you know that customers decide whether to stay or churn within the first few days of using your product? The key to long-term retention is getting them to value as fast as possible.

This Step-by-Step Time-to-First-Value (TTFV) Optimization Worksheet will help you:

- Pinpoint roadblocks in your onboarding process.
- Speed up customer activation.
- Improve retention by delivering faster value.

Get this FREE worksheet and optimize your onboarding today!